[Resolved]  Oyo Rooms — oyo and hotel services

I made full payment and booked an OYO. I was called by OYO one day before checkin asking for checkin time, which i told as 9AM, but when i reached the hotel at 9AM, the person at the reception told me if you want to checkin before 12 you'll have to pay extra charges, then i showed him my checkin time in the app as 9AM, to which he said i dont follow OYO policy and if you want to checkin before 12 you'll have to pay extra charges. By the way according to OYO policy 10AM onwards checkin is complemetary, to which he denied rudely saying i dont follow OYO policy, i am here to make money. And rooms were available which he only told me.

Then i called OYO customer care and sat there and talked to them for 2 hours staright, got escalated 4 times but they were not able to help me in any way, he was rude to them too. and i had to sit in his sad office for like 3 hours and all he kept asking was money, and there was rooms available which he only told me. And he totally denied all OYO polcies.

My sister came to visit me, and he called me several times saying visitors are not allowed, i told him that she's not gonna stay and came only to meet me to which he said no visitors allowed. then I once again reminded him about OYO policies to which he shouted that dont you talk to me about OYO policies, this is my hotel.

Then i told him i'll be doing late checkout, for which he denied for complementry late checkout that is uptill 1PM. So i asked him how much you'll charge for checkout at 6PM and he told 50% of the tariff, i agreed as i had no other option. But then he called at 4PM and asked me to checkout, and forced me to checkout at 4PM.
I asked him for the bill and he gave me false bill for wrong room number. when i asked him to correct it, he was shouting again saying it doesnt matter, why do you care so much.

He was RUDE and SHOUTING all throughout. And i felt that he's mentally unstable or something, and i was very scared during the stay. Please verify this property and the person incharge there.

Overall it was a very pathetic experience from property side as well as OYO side. So hands down, i dont think i'll be using using OYO again.

There has been no resolution or any kind of effort to own up for their mistake and bad service from OYO people. They are not delivering what is promised and i consider it as fraud.