[Resolved] OYO Rooms — Oyo big cheaters, fraud
I was a new customer at OYO and I booked hotel in Mumbai (Malad) through OYO App on 20 Jan for 21st Jan to 22nd Jan'16 .
My Booking id is ORVP1573 and the Booking amount was Rs.[protected]Coupon) = 3009 for three persons
Booking Hotel name is Swamini Niwas
Hotel Address: Swamini Building, Opp Tarment Compound, Pimpri Pada, Malad, Mumbai
On 21Jan'16 just few hours when I reached Mumbai from Delhi I was notified that the booking hotel has been changed to
OYO Apartments Malad Raheja Complex Road
Hotel Name: Hotel Shivam Apartment
Hotel Address: 206, B WING, SHIVAM-2 CHS, RAHEJA COMPLEX, OPPOSITE INDIAN OVERSEAS BANK QTR, NEAR TIMES OF INDIA, WESTER EXPRESS HIGHWAY, MALAD EAST, Mumbai
Secondly I was told by their customer service that my hotel has been upgraded.
When I reached this new place spending taxi fare at 11.00 PM I was really shocked to see that this is not a hotel it is residential apartment means cheating/fraud with customers. Secondly when I have shown my booking reference to gust house attendant of the GH told me there is no booking from OYO side I was shocked! Immediately I called customer care and told entire story. It is really hoaxing. The OYO customer care hold me for 10 mints after that simply reply form OYO side was ” cancelled your booking, your booking amount would be transfer to your account within 7 working days”.I was totally blank it is around mid night than I took taxi once again spending money to reach airport, I was standing entire night at airport, such a horrible experience with OYO buggers.
What is this, OYO people are cheating with customers.
My advice to other users - don't use OYO they are big cheaters, fraud and chor company.
Can anyone guide to take this cast to consumer court.
Complaint marked as Resolved Jan 28, 2016
ON 27TH of Jan'16 there is a call from 01246671700 at around 10.35 on my Reg mobile no the call was approx 24 mins in which just they are saying SORRY.
Lastly they offered me a coupon of Rs 1000/- against the harassment which i faced on that day. I refused this.
No email regarding this issue form OYO side.
How can they say that complaint has been resolved.
IT is not resolved.
From: "OYO Rooms"
Date: 28-Jan-2016 5:44 PM
Subject: Fwd: Urgent Social Media Escalation #3612797
Dear Pradeep Nath,
It was a pleasure to meet and interact with you and we thank you for taking out the time to tell us about your experience with OYO Rooms.
Providing our guests with the best possible hospitality and service has always been our mission.
We, at OYO, truly value the opinions of our customers and we apologize that we did not meet your expectations.
Rest assured we are/have investigating/investigated the reasons as to the causes of the problems faced by you.
We sincerely regret and apologize for the distress this has caused you and rest assured we would/have rectify/rectified the problems at a priority.
(To show our repentance for the inconvenience caused we would like to offer Two complimentary stays worth INR 1000 on your future stay at any OYO Room property, Kindly accept this mail as a reference to avail the benefits)
We hope you will give us another chance and return to our hotel in the future. I assure you that you won’t be disappointed further.
Please feel free to contact me personally or mail into firstname.lastname@example.org, if you need any further assistance.
Incase of any query, feel free to contact us at (+91) 8010044466/9313931393.
Escalation Support Officer, OYO Rooms
[Jan 25, 2016] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, Jan 26, 2016
Hey Pradeep! We're appalled to know this. Our sincere apologies for the inconvenience you had to go through. Please allow us some time to look into the matter and get in touch with you.
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