[Resolved]  Oyo Rooms — oyo confirmed booking but hotel denied check in due more demand

Address:

19 A NEW SHANTI NAGAR, MODEL TOWN, Panipat, Haryana, 132103

I booked a hotel with booking details as follow :

Booking jspy5640 at oyo 39635 hotel shree om.
Check-in: 31st aug, 12 pm onwards
Check-out: 1st sep till 11 am

No. Of rooms: 1 classic (2x) room
Number of guests: 2 adults

Hotel name: hotel shree om
Address: lal kurti bazar, near bus stand, ambala
Email : [protected]@gmail.com

When i reached hotel, i was denied checkin, stating that hotel manager has not received any booking confirmation. Few minutes later manger told that he denied check in due to that he don't received the amount from oyo. Oyo had confirmed booking and full amount has been pre-paid but still they don’t communicate with hotel property. Oyo customer care connected to hotel owner and after discussion they spoke to me saying that they will shift to another property which is around 2-3kms and i have to bear additional transportation and extra hotel charges. Not agreeing their one sided t&c they said they are connecting to senior manager but after 15-20 min on hold they disconnected. Waited for almost 4hrs on road, still no response received from oyo team. I have raised open tickets several times but oyo didn’t responded even for single time and neither compensated for all this torture. So in emergency i paid 3000 (3k) per person for a room, because it was a night time and i have no other option else to pay

I know that oyo and hotel has a colabration that they will book a hotel at site at low price and when the person come to checkin they will refuse the booking and customer has to pay the high price money because in emergency the customer has no other chance.

With all untrained professional in customer service oyo is very good in extracting margins as a third party but when something go’s wrong they don’t have courtesy to respond and close any issues. Such a shame that oyo has downgraded their services to such level.

So for that i want compensation from oyo in my account because i paid 6000 (2*3000) to hotel due to fault of oyo

Plz help me