Oyo Rooms — oyo fraud in booking amount

Hi there,

I am saurabh upadhyay (Registered mobile number on oyo - [protected]). I did a booking (Booking id - jcsp9714) using cashkaro.com via oyo on 15 sep 2019, 1.30pm approx for 12 people from 5th oct 2019 to 8th oct 2019.

The booking amount was shown as ₹20, 340 at the time of booking and it asked me to pay either ₹10, 170 and rest at hotel or the full amount (Attached screenshot). So i paid ₹10, 170. After the payment i received a mail from oyo asking to pay ₹17, 820 more though i was supposed to pay ₹10, 170. They mailed me the new amount ie. ₹27, 990 of the hotel which was a lot different from the one i saw while booking.

I thought it was a technical issue so contacted the oyo support team. It was my mistake that i took this step as you can see my call history in the attached screenshot. Whole sunday i was calling them and talking to them. Initially they were picking up and transferred my call to guest experience manager who seemed very little knowledgeable about oyo. I was the one who was more aware of tge technical part then them. They were accusing me that i have modified the payment amount which i don't know how in the world possible. I also explained them the logical reason about 50% payment. I also shared with them the screenshot even then it was like talking to a wall. Even they were not sure what they are saying, it was just they didn't want to acceot they were wrong. They hung up on me several times as they don't have the resolution or answer to my question. Multiple times they put me on hold and came with the same answer. The call was many time disconnected by them or never transferred to a senior executive. I explained the issue to more than 10 people of oyo from the scratch for the resolution which was the most pathetic part.

I urge to check the screenshot and the recordings of my conversation with them. Even when a customer is right no one is there to hear. Being an oyo user since so many years it was the most pathetic thing happened to me. Now i am in a situation where my booking amount won't be refunded if i cancel, also the amount for the hotel they are asking is out of my budget and i have to choose any one option.

Regards,
Saurabh upadhyay
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OYO Rooms customer support has been notified about the posted complaint.
Sep 16, 2019
Updated by upadhyay.saurabh01
I have already logged the complaint to OYO at [protected]@oyorooms.com but there is no response yet therefore logging the same complaint at consumer forum as well as its the customer right and i got no other option.
Complaint comments 

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They have not yet resolved the issue. They called many time but no resolution and now they have stopped calling as well.

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