[Resolved] Oyo Rooms — oyo holidays - bali - not supporting customers

Rahul Yerramareddy

from Hyderabad, Telangana

Address:	Hyderabad, Telangana, 500019
Website:	Www.oyorooms.com

I booked a honeymoon package to bali from 8th to 13th november and paid 32000 amount. But sadly bali is suffering with earthquakes and tsunamis. I requested them to change the destination or change the dates considering position at bali. They are saying no problem over there but complete world knows the problem. Either i want to change destination or cancel the trip. But oyo is saying they won’t refund my money back. This is very dangerous natural calamity and how come you guys put our lives in trouble. I need my money back or change the destination

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Nov 17, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2018

OYO Rooms Customer Care's response Dear Rahul,

We're extremely apologetic to know about your experience. This isn't the experience we want for our guests. We'll look into this ASAP for you. Kindly share your booking ID/contact no. with us. and we'll look into the concern here.

Regards,
Team OYO.