Oyo Rooms — oyo hotel location was not correct and want refund | |||
I have booked my hotel on 23 august in delhi for 1 night. Hotel name was oyo 7578 hotel luck residency. First i checked the hotel in oyo and and then to cross check the hotel in my google maps so that i can book a cab to go to hotel meanwhile i paid the amount to hotel because it seems genuine hotel and having trust in oyo. But whatt i found is the location they mentioned in the location of google and all other public platform was fake and very far away from the exact location. So i called the hotel but their response was not at all satisfactory. So i cancelled the hotel. I mailed the oyo customer support on the same day and same time but i am still awaiting for their response for my refund. All i need is my complete refund because they cheated with me by providing the wrong inofrmation that too in the metro city like delhi, what could i expect from oyo when their location and information is not correct in capital of country??? I am providing the location link so that you can also varify Hotel location on google https://www.google.com/maps/place/OYO+7578+Hotel+Luck+Residency/@28.618227, 77.1338302, 11.75z/data=! 4m8! 3m7! 1s0x390d1c406d34dfbf:0xfcb21fda923657ff! 5m2! 4m1! 1i2! 8m2! 3d28.6298197! 4d77.2860148 Address on google Plot no. A 392, 1, street number 1, ganesh nagar extn - 2, mandawali, delhi, 110037 Actual location given by oyo 28.546711, 77.126949 Address by oyo Block b, mahipalpur village, mahipalpur, new delhi, delhi 110076, india Distance between these two location was 23.1 km. How in accurate oyo can be? On providing the location of hotel Was this information helpful? | |||
OYO Rooms customer support has been notified about the posted complaint. Verified Support Aug 30, 2019 OYO Rooms Customer Care's response Hi Guest, We are sorry to hear about your experience and we regret the inconvenience that you had to go through. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users so kindly share with us your booking details so that we can look into your concern and assist you in a better manner. Regards, Team OYO | |||
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