[Resolved] Oyo Rooms — oyo hotel name mismatch or incorrect

sonulalit

from Jaipur, Rajasthan

Address:

HOUSE NO.278, POCKT B-3, SECTOR-6, ROHINI,, New Delhi, Delhi, 110085

1) Booking ID:- WNEH8523 2) BOOKING ID: LJMK2083. I booked 3 room in Eligant Stay and I already Paid for 2 room amount but when i went in the same hotel, Hotel name was different as SHAN PALACE..I also clicked Photo of that hotel and uploaded in the same complaint in uploading option.
At that time i was be with my family so did not check in in that Hotel

Now I have to contentiously following up with OYO 10 to 11 time but it is very difficult to refund the amount from OYO...

still i am not getting any refund from OYO..My registered mobile no. is [protected].

Regards
Lalit
[protected]

+1 photos

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Nov 29, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2019

OYO Rooms Customer Care's response We are getting it checked on priority.

Verified Support

Oct 29, 2019

OYO Rooms Customer Care's response We apologize for the inconvenience caused. We believe the issue has been resolved. Our dedicated team has sent an email to you hope you will acknowledge the same. Let us know if you need any further assistance, thank you! ~Dona