Oyo Rooms — oyo life gave me a defective room without any basic amenities

Address:

286, Ma po si street. Pallikaranai, Chennai, Tamil Nadu

They promised fully furnished accommodations and allocated me room 108, but in the end they said that it was given to someone else and that i had to stay in one of the other rooms and wait. This alternate room did not have water, an ac or a geyser, it also has rusty fittings. Things that they promised to provide in their website. The room is also infested with bedbugs. When i requested a shift to the room that was allocated to me. They said that it was not possible since another person was staying in that room. Now they are refusing to give me the refund that i have requested.