[Resolved] Oyo Rooms — oyo pmr 10475 hotel bangalore

[Resolved] Oyo Rooms — oyo pmr 10475 hotel bangalore

P patrabp from Bhatapara, Chhattisgarh

The hotel very often gets very noisy well past midnight, particularly when some new group of guests arrive. The ambience of the hotel in these cases turns into that of the combination of a road-side dhaba and a busy railway station. Myself and my family could not sleep almost the whole night on 21st october 2018 in room 308 due to heavy noise emanated from the outside passage. The noise of high volume tv as well as loud talks from some adjacent room as well as the lobby started at around 11pm and i complained on the same to the reception person over intercom at 11.30pm, but the situation did not improve. The house keeping staff carry room wastes through the lift alongside the guests, which is very unhygienic. Was this information helpful? No (0) Yes (0)
Nov 24, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Oct 24, 2018 OYO Rooms Customer Care's response Dear Guest, Our sincere apologies for the inconvenience caused to you. This is not the kind of experience we want for our guests. Request you to kindly share your booking ID. Our team member will assist you at the earliest. Regards Team OYO Oct 24, 2018 Updated by patrabp Booking ID is WRFP2760 Oct 24, 2018 Updated by patrabp No tea table was provided, only one chair instead of two was provided. There was no stool/ table for keeping the intercom handset; we found it kept in the cupboard. Although there always were 2/3 boys/girls at the reception, we did not find any responsible management person from the hotel for lodging our complaints. We checked in on 17th October 2018. For 18th morning tea we telephoned the reception at 6.45am; the tea never came. Subsequent call at 7.15am went unanswered. We didnot venture for morning tea on the subsequent days. On 20th we stayed outstation after informing and leaving the room key with the reception person requesting for cleaning the room. When we returned back on 21st evening utterly exhausted, we were made to wait at the reception for 10 long minutes to get the room key and upon entering the room we were gereed with a foul smell, as the room with waste bin overflowing was not cleaned. Last but not the least, even after requesting the reception person, no room attendant was sent for picking our luggage during check out. To add to our owes, we could not avail the lift for carrying our luggage from 3rd floor to ground floor as the lift was then being used by house keeping staff for transporting wastes from the rooms! You may bence contemplate changing your catchline as: "Great Experiences. Not every time".
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