[Resolved] Oyo Rooms — Oyo rooms - Amount Deducted But booking not generated

Gaurav_6386

from New Delhi, Delhi

Jan 14, 2023

Website:

www.oyorooms.com

I have paid Rs.1569/- through PhonePe to oyo app on 14.01.2023 to book hotel in New Delhi. My money got deducted but booking not confirmed by oyo app. I called customer care of oyo they have booked new booking in same hotel on pay to hotel basis and i have again paid in cash.
But the previous booking was not showing any status, no booking I'd was created and money paid through PhonePe is deducted.

I have called customer care of oyo today 2 times one in morning 10am when the payment was deducted and second on night around 8 pm. They were continuously saying without booking I'd we will not do anything. I told them please check by transaction I'd or date time of my payment. But executive does not do that.

Oyo customer care is worst...

Transaction ID - T2301141003487065925928
Date[protected]
Time - 10:03 am

+2 photos

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Mar 28, 2023

Complaint marked as Resolved

My problem is not resolved they masked my complaint resolved by there own. They Mailed from id: [email protected] Subject: Ticket ID: 5419529519 | Ticket Type: SIG Escalations | Resource ID: H6IU4624 | Resource: Booking

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2023

OYO Rooms Customer Care's response Hi Gaurav, we completely understand your concern. Kindly help us with the contact details so we can look into it and assist you further. ~Team OYO

Mar 28, 2023

Updated by Gaurav_6386 I have paid Rs.1569/- through PhonePe to oyo app on 14.01.2023 to book hotel in New Delhi. My money got deducted but booking not confirmed by oyo app.

Mobile No.- [protected]
Transaction ID - T2301141003487065925928
Date[protected]
Time - 10:03 am