[Resolved] Oyo Rooms — oyo rooms - ciwl5321 hotel b coral

Chandan M Sundarraj

from Idukki, Kerala

Address:

Oyo company, Pondicherry, Puducherry

Hi team,

Initially i asked oyo agent to book room for two days i. E. 17th and 18th august 2019. But agent booked my room for only one day for b coral hotel pondicherry. Property owner forceably made me to check out for one day itself. Then i called oyo support. Support team said me, it was mistake by their end. Room should have been booked for two days rather agent booked only for one day. If require you can check our recording conversation.

So i lodged complaint by calling oyo support again with case id 19395056 with regards to refund of money and agent agreed to refund money back. Till now i didn't receive any refund money to my account.

Please let us know when can i expect refund amount from your end.

Regards,
Chandan

Was this information helpful?

No (0)

Yes (0)

Oct 1, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Aug 19, 2019

Updated by Chandan M Sundarraj I called several times to Oyo support, their response was very bad in resolving the issue. If required you can check your recording database. This mistake has been done by Oyo agent. Please do refund at earliest

Aug 19, 2019

Updated by Chandan M Sundarraj Because of this mistake I roamed whole Pondicherry for visiting with my luggage. It was one of the worst and bad experience in my life.

Verified Support

Aug 19, 2019

OYO Rooms Customer Care's response Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO