[Resolved]  Oyo Rooms — OYO Rooms complaint against extra charge on paid bill

Respected Sir
I want to complaint against OYO Booking. I booked a room in OYO Townhuse 282 Golf Course Road, Guragon with booking ID - ZUUU6978.
I paid full online payment 1 week before check-in day but when i reached hotel to check-in they denied and ask for extra money.
I pay them extra money and then they let me check-in.

I tried to contact OYO customer care for extra charges but every time we connect for service or extra charge issue, IVR voice about large volume of calls play and call disconnects.
But when i tried to connect for hotel booking then call connects to customer care within 1 minute, but they also disconnect my call.
It looks like scam in which they charge extra money and does not pick calls to resolve the issue.
I have attached images of hotel booking as well as of transection from UPI.
So is the reason i have to take action against this OYO Scam.

+2 photos
Was this information helpful?
No (0)
Yes (0)
Jul 21, 2022
Complaint marked as Resolved 
they send email from account: from: [email protected], mailed-by: to fill account details for refund. And then amount transferred within 7 to 14 days.
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 08, 2022
OYO Rooms Customer Care's response
Hello Varinder,

We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Jul 18, 2022
Updated by varinderpal
I have not received my refund even after 7-8 day of filling form (provided by OYO rooms for refund).
Please do the needful
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information