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[Resolved]  Oyo Rooms — OYO Rooms complaint against extra charge on paid bill

Respected Sir
I want to complaint against OYO Booking. I booked a room in OYO Townhuse 282 Golf Course Road, Guragon with booking ID - ZUUU6978.
I paid full online payment 1 week before check-in day but when i reached hotel to check-in they denied and ask for extra money.
I pay them extra money and then they let me check-in.

I tried to contact OYO customer care for extra charges but every time we connect for service or extra charge issue, IVR voice about large volume of calls play and call disconnects.
But when i tried to connect for hotel booking then call connects to customer care within 1 minute, but they also disconnect my call.
It looks like scam in which they charge extra money and does not pick calls to resolve the issue.
I have attached images of hotel booking as well as of transection from UPI.
So is the reason i have to take action against this OYO Scam.

Thanks
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Jul 21, 2022
Complaint marked as Resolved 
they send email from account: from: [email protected], mailed-by: amazonses.com to fill account details for refund. And then amount transferred within 7 to 14 days.
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 08, 2022
OYO Rooms Customer Care's response
Hello Varinder,

We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Thanks
TEAM OYO
Jul 18, 2022
Updated by varinderpal
Hi,
I have not received my refund even after 7-8 day of filling form (provided by OYO rooms for refund).
Please do the needful
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