[Resolved] Oyo Rooms — Oyo Rooms Hotel Owner Demands for Extra money for my booking Room

MukeshBharati

from Pune, Maharashtra

Jul 26, 2022

Address:	325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
Website:	www.oyorooms.com

I booked hotel in Varanasi from OYO app and paid whatever price was showing. When i arrived to hotel, Hotel first checked in on APP and then asked for more money. Then i contacted Oyo support, they said to me pay rest of the amount and we will refund after checkout .They asked me to collect original bill and forward them .I followed all the instructions .But after 1.5 months of follow up they stopped responding.

+1 photos

Was this information helpful?

No (1)

Yes (1)

Jul 28, 2022

Complaint marked as Resolved

In 48 Hours my complain got resolved, all thanks to consumercomplains.in.

OYO Rooms customer support has been notified about the posted complaint.

Jul 26, 2022

Updated by MukeshBharati I am asking for updated on my refund every day, but they are not responding. When i am calling, they put me on hold everyday for 1 hour and disconnect it later on.

Verified Support

Jul 26, 2022

OYO Rooms Customer Care's response Hi Mukesh, we understand the trouble you are facing and we are as unhappy as you are. We have your details and we are going to make it right for you. ~Team Oyo

Jul 27, 2022

Updated by MukeshBharati I got one call from Oyo, They said they will refund in 24-48 hours .If not they asked to call them again. Waiting for 24-48 Hour to complete.

Verified Support

Jul 27, 2022

OYO Rooms Customer Care's response Hi Mukesh, Thank you for letting us know. Please write back to us in case you need any further assistance. ~Team Oyo

Jul 27, 2022

Updated by MukeshBharati On which number i should call ?? OYO Customer Care No.[protected] is not helping. After putting me on hold for 1 hours they are not disconnecting my call and not forwarding to service desk. I am thinking how you will pay me do you have my account number .Kindly confirm.

Jul 28, 2022

Updated by MukeshBharati Thanks to https://www.consumercomplaints.in i have received my refund in 48 Hours.

Verified Support

Jul 28, 2022

OYO Rooms Customer Care's response Hi Mukesh, Thank you for reaching out to us. For any further assistance you can send us an Email on '[protected]@oyorooms.com" from your registered Email address with contact number and booking details. Our team will definitely look into your concern. ~Team Oyo