Oyo Rooms — oyo rooms refund money fraud

I have booked a room in oyo 44577 behala inn, booking id: blnj6035. For my stay on dates 31st july 2019 to 1st august 2019. From my mobile app. And i have paid ₹791 by my debit card through oyo application.

That after reaching there i found the hotel was under maintenance and there was no staffs so i called oyo customer assist. They gave fake assurance to me that they will refund my money back. But unfortunately i have been calling several times from 31st july 2019, everytime the executives gave fake assurance to me of my refund with different reasons but i haven't got my money back. Some told there is a technical issue with booking cancellation, some told within 7 to 14 days i will get the money back. But nothing actually happened.
And my previous complaint had been resolved without giving my refund back.
I want my refund please help me. Its been a very long time.
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OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 19, 2019
OYO Rooms Customer Care's response
Hello,

Thank you for providing the above details. Once again we are very sorry for the disappointment you had to go through. Please don't worry your issue will be taken care of. Our concerned team will surely get back to you at the earliest.

Thanks & Regards
TEAM OYO
Dec 23, 2019
Updated by Srv9874
Insted of refunding my money back oyo is saying sorry . Please don't give fake assurance. I waiting for several months. Please refund my money.
Jan 23, 2020
Updated by Srv9874
Still waiting for my refund nothing has been done
Feb 10, 2020
Updated by Srv9874
Still waiting for the refund, nothing has been done by oyo
Mar 29, 2021
Updated by Srv9874
Still waiting for the refund, nothing has been done by oyo
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