[Resolved]  Oyo Rooms — oyo - total holidays packages

Address:

146/B, Block C2, Tower C, Spaze iTech Park, Sohna Rd, Block S, Sector 49, Gurugram, Haryana 122002, Ghaziabad, Uttar Pradesh, 201009

I booked a South India Trip package TH-SAEZ8947 [30 Nov, 19 till 6 Dec, 19] from Oyo Total holidays which was my worst decision ever.First of all their team could not book and confirm my hotel. They did it just before 24 hrs of my scheduled flight and shared coupons. Then in my stay in Kanyakumari OYO 37497 Beul Residency cancelled my booking and this hotel was outside 30 km from the city. When i called their support team Kamlesh then he said book it on your own and they will reimburse and Ticket raised for the same. I thought it is one time only and i will manage then again when i went to Trivendrum last trip day Oyo team shared wrong contact number of the hotel and no one picked the phone from support team. I tried to reach the Hotel Splendid stay 22541 through google map and i was shocked to see that there was no hotel and it was already 9:30 PM with my family standing on road and no one was picking phone in support so I had to book hotel my own. Next day when i contacted then they started arguments but finally ready to reimburse the amount. It is almost 2 months and there is no reimbursement, raised multiple tickets, no one picked up phone in their support numbers [protected].I am attaching my two bills here for reference and let me know if more details required.

Name- Nikhil Tewari
Email - [protected]@gmail.com
Mob - [protected]