[Resolved] Oyo Rooms — oyorooms- booking payment done but hotel staff did not gives entry

SAURAV ANAND

from Delhi, Delhi

Address:

OYO ROOMS, New Delhi, Delhi, 110059

I booked a hotel at Gangtok and hotel people doesn’t allowed me to enter into the reception as they told me talk to OYO assistance.

I am calling since 4 days but there is no response from your end.
Mr. Priyanshu and Mr. Sultan both disconnect my phone between the conversation. These type of services we expect from the OYO team.

What about my money which is given at the time of booking. I need compensation against the same.

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Jun 9, 2019

Complaint marked as Resolved

I booked a hotel online through OYO rooms app. OYO also gives confirmation about my booking and took 50% amount at the time of booking. When we reached soyang hotel Gangtok, they denied to check in and I called several times for OYO assistant but no response and complaint for the same but till time no response. I wait for around 4 hours with my family and waiting for the response but oyo people’s are sleeping till time. Request you to please take action against oyo team and refund my amount with compensation. Regards Saurav Anand 9691222661

OYO Rooms customer support has been notified about the posted complaint.

Jun 10, 2019

Updated by SAURAV ANAND What happened to my complaint???

Jun 10, 2019

Updated by SAURAV ANAND Who marked complaint as resolved, till time case not resolved... waiting for your revert??

Verified Support

Jun 11, 2019

OYO Rooms Customer Care's response Dear Guest, We really apologize for the trouble caused to you. Please share your booking ID details so that we can get in touch with you.

Regards
Team OYO

Verified Support

Jun 11, 2019

OYO Rooms Customer Care's response Dear Guest, We really apologize for the trouble caused to you. Please share your booking ID details so that we can get in touch with you.

Regards
Team OYO

Jun 14, 2019

Updated by SAURAV ANAND Dear Saurav Anand, we look forward to host you for confirmed Booking UTYV5937 at OYO 12214 Hotel Soyang. Awaiting you is a 100% OYO Experience - from booking to check-out
Check-in: 6th Jun, 12 pm onwards
Check-out: 8th Jun till 11 am
No. of rooms: 3 Classic (2X) Rooms
Number of guests: 6 Adults, 2 Children
Hotel name: Hotel Soyang
Address: MG Marg, Near Pantaloons, Gangtok

Map link: http://bit.ly/2FLa3CI
Hotel reception: [protected]

Jun 20, 2019

Updated by SAURAV ANAND After give u all details.. u all people r sleeping.. grt👍🏻