[Resolved]  Oyo Rooms — package complaint

Address:400078

Have booked goa package for family holidays from mr. Rahul sharma mobile no [protected] and his team mate vaishali jain.

I received the travel itinerary attached and tickets details.

Feedback of my trip

Day 1 - travel to goa : no issues in air tickets fly was smooth and pick vehicle on time. Check in hotel done but the premises was filthy as lot of mosquitoes and bedbugs.

Day 2 - north goa sight seeing : no vehicle details shared with me i have to call customer nos they give my relationship executive nos i spoke with him after long wait they send the car afternoon the issue was guest need to call and check all its duty of rm to send the car details on time.

Day 3 - south goa sight seeing : no issue as i got the car details on day 2 evening and driver cald me in evening confirmed my timing so it was smooth day.

Day 4 - dudhsagar waterfalls : biggest issue no vehicle details send i am calling my rm he is not picking and i cald up rahul sharma who booked my holidays but he too didn't pick i have attached the wats app chat images. After long time danny or daniel cald up he said he will control but no solution i got afreen on call she said she will tk care but no solution. After long wait i got call @ 12 that today trip is not possible due to timing issue at point so afreen committed rs. 3, 500 will be refunded to me. I also requested to send my car details for tomorrow as i dnt want the same issue but as usually no update till 7 pm i cald up 10 times den they cudnt give the details all of sudden i got call at 10.58 pm from driver. I asked why so late you are calling he said he received details late so he apologised for late calling.

Day 5 - back to mumbai : no issues got the vehicle on time air ticket no issues.
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Jul 2, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 26, 2019
OYO Rooms Customer Care's response
Hi, we are so sorry to hear this from you and your feedback is taken seriously. Could you please share the package id/contact number so that we can have a chance to help you. Thanks for your cooperation. ~Dk
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