[Resolved]  Oyo Rooms — Pathetic experience || full refund ||

Address:Address: OYO TOWNHOUSE 219, SECTOR 49, GURGAON, s351, st mark rd, sispal vihar, sector 49, gurugram, haryana, 122018

The hotel did not allow us to check-in based on online booking through oyo and asked us to pay again to check-in. We requested them to give us room but they argued and misbehavedwith us.

I asked them to give me in written that they can't give me room but they refused and said do whatever you want to do.

I had a word with oyo help ( mr diptayan - guest experience team ) and told HIM the situation, oyo help told me that they can shift to other nearby oyo and i agreed.

But after keeping my call on hold for sometime, oyo help refused that also.

I asked oyo help to transfer my call to his senior or manager but he denied. He was speaking in favor of hotel and i asked him to write the mail and mention everything what i told him and what actually happened but he was not supporting me at all.

It was very horrible experience with oyo and would request them to give my money back with full refund.

Please find the details below:

Booking Id: H7DI8838
Ticket Id: [protected]
Check-in Date & Time: 07 Aug, 12:00 PM onwards
Checkout Date & Time: 08 Aug till 11:00 AM
No. of Rooms: 1 Classic Room
Number of Guests: 2 guests
Address: OYO TOWNHOUSE 219, SECTOR 49, GURGAON,
s351, st mark rd, sispal vihar, sector 49, gurugram, haryana, 122018
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Oct 4, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Sep 03, 2022
OYO Rooms Customer Care's response
Hi Raunak, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~Team OYO
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