[Resolved] OYO Rooms — pathetic service and wrong hotel ratings

 
1 Review
Ghaziabad, Ghaziabad District, Uttar Pradesh, India
 Swati09488 on Dec 14, 2018
The service by customer care is pathetic. They don't message you the details on your contact number, just keep on lingering around by saying details have been sent.
Ratings of the rooms are completely wrong. A 4.5 star hotel room looks and feels like a public hotel (Pukes on the walls, walls distorted, water leaking).
I am highly disappointed. I would never opt for oyo room again in my life.
Complaint marked as Resolved Jan 28, 2019

Complaint Status


[Dec 16, 2018] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Dec 17, 2018
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID/contact no. and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
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    Customer satisfaction rating
    84%
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    1275
    phone
    +91 93 1393 1393
    location
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    OYO Rooms - pathetic service and wrong hotel ratings