[Resolved] Oyo Rooms — Payment done, but not reflecting in oyo.

[Resolved] Oyo Rooms — Payment done, but not reflecting in oyo.

T Tariq Jawed May 22, 2022 May 25, 2022 This thread was updated on May 25, 2022

On 22nd may 2022 @3:28 pm i called the customer care no. of oyo [protected] and made a payment of 1196₹ by phonepe to oyo for a hotel room booking. Phonepe is showing payment successful and received by oyo. But oyo executives are denying of any payment received. Phonepe details: Collect i.d - ICI8fa20c9d5aed4258a78ba9d05f495d1e Transaction i.d - T2205221529407458924623 Utr:[protected] Payment made to : oyorooms.[protected]@icici Booking i.d of oyo : SQSV3788 Tried calling customer care of oyo 3-4 times, every time they ask the details and then ask me to wait for 20-30 mins. Before disconnecting the call. Worst customer care team ever. Wasted my 4-5 hours and gave me a headache... I want a full refund of 1196₹ and a compensation of 5000₹ for giving me mental tension and wasting my time. I want the issue to be resolved asap +2 photos Was this information helpful? No (1) Yes (0)
Jun 25, 2022 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support May 23, 2022 OYO Rooms Customer Care's response Hi Tariq, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. We will quickly check the details and help you. ~Team OYO Verified Support May 24, 2022 OYO Rooms Customer Care's response We worked on your concern raised and have sent you the needful resolution over mail. We assure you we'll take care of your stay in the future. Let us know of any other assistance.~Team OYO May 25, 2022 Updated by Tariq Jawed Booking i.d - HAV98906. Never received any confirmation of booking over app or email or whatspapp or whatsoever. Your needful resolution didn't solve my issue. One of you customer care executives booked for me the hotel and i got the booking i.d - SQSV3788 Showing that it's still unpaid. For the same hotel another booking was made from your end by the booking i.d - HAV98906 without confirming or informing me about it. I got a confirmation mail for the booking i.d SQSV3788 which showed payment as pending. I want my refund because this was clearly an issue from your team's side because of which i missed my hotel stay. Verified Support May 25, 2022 OYO Rooms Customer Care's response We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
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