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[Resolved]  Oyo Rooms — payment done online but hotel didn't give check in

Address:Hotel Sitar, Udham Singh Nagar, Uttarakhand

Hotel sitar, sitarganj, uttrakhand.

Reception denied check in as they get less amount against this booking. Booking amount was ₹561.00/- that i already paid during booking to oyo. But as i reached at hotel, the person at reception denied this booking and after discussion he offer me room in ₹ 1800.00/-. As i've not any option for another hotel nearby this and i took up this deal in ₹ 1800.00/- for 2 days (₹900.00/- per day).
I want my money ₹561.00/- back from oyo.
Worst application, bad experience.
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Aug 3, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 02, 2019
OYO Rooms Customer Care's response Dear Guest,

We apologize for the upsetting experience. Kindly, help us with the booking ID/contact details so that we can assist you in a better way.

Regards
Team OYO
Verified Support
Jul 02, 2019
OYO Rooms Customer Care's response Hi, sorry for the inconvenience caused. We request you to kindly share the booking id/contact number so that we could get it checked. ~Dk
Complaint comments 
3 Comments

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Comments

I hv received a confirmation call from Oyo but I hv never booked any room

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Room was horrible, bathroom was not clean, room was stinking, no toiletries was there, when asked they said they will charge.horrible experience.
Reply
I booked a room by oyo but there i get a water bottle which you can see in attachment, plz check it and take a necessary action.

Reply
OYO Rooms Customer Care's response, Jul 3, 2019
Verified Support
Dear guest,

We are very sorry for the distressing experience. Please share the booking details and our team will get this checked on priority.

Regards,
Team OYO

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