[Resolved]  Oyo Rooms — payments and refunds

Address:

16, Shramjivi Society no-2, Near New Passport Office, umra, surat, Surat, Gujarat, 395007

Hi sir

Greetings from oyo!!
It was our pleasure to get the opportunity to speak with you. We have worked on the concern you have faced, as per our telephonic conversation, please check the below details:

Concern that you faced - rooms : room hygiene/linen issue

Resolution provided - as per the telephonic conversation, your concern has been highlighted to our ground team, we will provide you resolution as soon as possible, for further assistance call us on [protected].

Going forward, we assure you the best services. Please give us the opportunity to host you again to showcase the oyo promise in the future. You can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on need help on the oyo app.

Post this email you will be receiving another email asking for your feedback basis the resolution provided by our executive.
Please rate your conversation on the mentioned scale, where “extremely satisfied” being the best.
Your feedback is extremely important for us.

Thank you
guest experience manager
Yash
Oyo

Speak with guest experience manager
Yash

He said first you paid to the hotel (Kadaiya house) then we will paid to your a/c.

But unfortunately still pending payment from oyo side.

I request you to please give me refund my payment