[Resolved]  Oyo Rooms — payments refund

I have booked one hotel through oyo room services on 13th nov vide booking id eqod7248 and for this i have paid 1272/- through my hdfc bank net banking, but oyo services informed that they have not received any payments from my side so again i have paid through my credit card.. But when i checked both the payments credited to oyo rooms.. But the customer care executive of oyo rooms informed me they have received only one payment through credit card, where as bank confirmed me with utr number that my net banking payments also credited to oyo rooms on 14th nov.. I don't know whether oyo will refund or not
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Jan 3, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 22, 2019
OYO Rooms Customer Care's response
Dear Guest,

We believe your issue has already been resolved and the refund has been initiated. It will be reflected on your account within 7-14 days. We have also sent an email, hope you acknowledge the same. Your patience is greatly appreciated.

Regards,
Team OYO
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