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[Resolved]  Oyo Rooms — poor infrastructure and poor service

Address:Opp Gate no-2 North Bengal University, Siliguri(W.B), Darjeeling, West Bengal
Website:Oyorooms.com

We stayed in hotel krishna regency, bagdogra near siliguri (W. Est bengal) from 9th to 11th nov'19. This was booked through oyorooms. But the infrastructure and services promised were absent there was almost no service. There was no intercom to contact reception from room. Bell to call for service was not working. Despite complaint it was not repaired. This deficiency seems purposeful to discourage to call for room service which is highly objectionable. Oyorooms company should be liable for enrolling such inefficient and hotels with poor infrsructure giving false details.
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Dec 21, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2019
OYO Rooms Customer Care's response Hi, we regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking id details to help us serve you better.

Regards,
Team OYO
Verified Support
Nov 12, 2019
OYO Rooms Customer Care's response Hi, we regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking id details to help us serve you better.

Regards,
Team OYO
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Comments

I have booking with oyo rooms they confirm my booking and paid the said amount when i go to the hotel for check in the staff of hotel said room is not booked... I show him the confirmation e mail but he refused
Reply
samish123's reply, Nov 6, 2019
my registered mobile number is 9814821211

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