OYO Rooms — poor room

 
2 Reviews
Siliguri court more, Siliguri, Darjeeling District, West Bengal, India
 Dhiraj mahato on May 15, 2019
I have booked a room in goa for 03 days, but was unhappy after looking at room, it was a very bad experience after calling the call centre, they made me wait for almost 3 hrs in phone hanging me. I had to disconnect and call back again the same thing the answer was sir please wait we will call back, but the call never came that 10 to 15 mins never came... I was willing to pay extra for the booking also, no one helped.
I have been using my this app for around 5 years but this was my worst experience.
The booking iā€™d tjdo9781 was this.

Complaint Status


[May 15, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, May 16, 2019
We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. We're getting this check for you.

Regards
Team OYO
Verified Support
OYO Rooms Customer Care's response, May 16, 2019
our team is trying to connect with you for the raised concerned, but we are unable to connect. Please share a feasible time or an alternate number for the same. ~Dk
Verified Support
OYO Rooms Customer Care's response, May 17, 2019
As checked our team connected with you in regards to your concern and provided you needful resolution. Our team addressed the concern with diligence and your feedback has been registered with us. Do reach out to us for any assistance in future
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I want to permanently delete my oyo account and all previous bookings history but however m not able to do that. I need to do this very urgently.
OYO Rooms Customer Care's response, May 17, 2019
Verified Support

Dear Hinayat! Please mark an email at [email protected]

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    Customer satisfaction rating
    81%
    Complaints
    1939
    Pending
    227
    Resolved
    1512
    phone
    +91 93 1393 1393
    location
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    OYO Rooms - poor room