Oyo Rooms — poor service delivery

Address:

East Khasi Hills, Meghalaya

I had issues regarding my booking in oyo 4740 orchid, shillong which i conveyed to the customer care. But none of them resolved my issue and was deliberately sidelined.
My issue with the abovementioned hotel is the denial of permission or booking on 25th june due to lack of rooms available and no confirmation of my booking yet.
Whereas this is totally untrue as my booking had already been done and even payment has been deduced.
This is a unpleasant state of affair where either the customer care is adhering to my request.
Thanks hope my issue is resolved at the earliest.