I had a booking for a period of 30may-31 may 2020 with booking id axkp8516. I dialled into customer care for booking and to make sure rooms are available so can book. I connected with mr. Akhilesh sharma who told me that he had confirmed with hotel summerland guest house for rooms availability. He sent me a payment link and confirmed the booking. But once i reach the property it was closed and the number shared with me in booking details said that property don' t accepts oyo booking.
I dialled freaking customer care a d waited for a longer time to get someone over phone. After along time i got a guy who said i will connect your call or get approval from guest experience manager and still waiting for approval. My booking complaint status is still pending.
Was this information helpful? |
Post your Comment