[Resolved]  Oyo Rooms — Property was not liveable refund refused

I did place a booking yesterday on 11/5/23 and when i reached on the property i was asked to pay upfront and a room was allotted to me when i entered the room the was very bad. IT had the following issues.

1) there was spider webs ( showed it to the Oyo team )
2) TV wont work ( was checked by the oyo team )
3) Window had garbage Dumped outside the room ( showed it to the Oyo team )
4) The room did not appear as the one they displayed on the oyo App.

at the same time i reached out to the property front desk asking him to change the room as this room is not stay able. He refused to change the Room stating the property had no other room. While i could see that people are checking out of the property.

Then i reached out to the customer care the chat bot asked for few images which i did upload the same time.

Then i called up the customer care the customer rep Neha was on the call.
She tried to reach out to the Property owner and area manager but there was no response from them. I asked the receptionist to talk to the rep he refused for the same. she then informed me that they would follow up with the property owner and area service manager and get back to me in 20 min they didn't pick up the call. Then she assured i would be given a resolution in 24 to 48 hours.

After 3 Hours i got a call from customer care she asked me all the details and tried multiple times i was on hold for more then 1 hour But the property owner nor the area service manager picked up.

Then next day i got a mail stating my ticket was closed because the could not validate the case.

I spoke to escalation manger Mr. Gupta he again tried to reach out to property owner and area manager no response from them. But now he said he wont be able to do anything and offered me 20% cash back in form of oyo cash.

My Booking ID : A09N7770
Ticket ID : [protected]
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May 12, 2023
Complaint marked as Resolved 
Spoke to property they refused to support. Spoke to customer care they wont help as no one from property picks up the call. wrote a mail to Customer care no response as such
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 13, 2023
OYO Rooms Customer Care's response
Dear Srijit,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Rest assured, our concerned team will get this checked and connect with you at the earliest.

Regards,
Team OYO
Verified Support
May 13, 2023
OYO Rooms Customer Care's response
Hi, we tried contacting you but the attempt was unsuccessful. Please share an alternate number to get in touch with you at the earliest.

Team OYO
May 15, 2023
Updated by Srijitnair
HI Team,

I am available on the same number. Even i have emailed multiple time to arrange a call back during working day.
Verified Support
May 15, 2023
OYO Rooms Customer Care's response
Hi Srijit,

We have informed our team. They will connect with you soon.

Regards,
Team OYO
Jul 28, 2023
Updated by Srijitnair
No one called no one even reached out quite shameful as company you should very shameful
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