OYO Rooms — rating issue

 
1 Review
New Delhi, New Delhi District, Delhi, India
 Riyansh Khatri on Feb 22, 2019
Hi
Oyo rooms is one of the best hotel startup i have even seen... Concept of yours is tooo good... And your customer feedback (Rating out of 5) makes u unique and customer friendly... But i have noticed that hotel owners / people... Found a way of getting good rating... Many a times i have noticed that reciptinist / ower of the oyo hotel asked me to give good rating at the time of checkout... Thouch my exp is not good still they asked me to give them full 5 star rating.. And they must be asking this to every guest... Plz come up with a way by which this cn be stopped... Because as a guest i book room acc to rating.. But many times i got dissapointed because rating was 4.5 and room was not even meant for 3... I hope u will take care of this... My number is [protected] and i am a frequent oyo room user

Complaint Status


[Feb 22, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Feb 23, 2019
Sorry for the issue faced. We are getting this checked for you.

Regards
Team OYO
Verified Support
OYO Rooms Customer Care's response, Feb 23, 2019
Dear Guest, We believe our concern team contacted and communicated the needful. We assure you such instances will not be repeated in the future. Let us know if you need any further assistance.

Regards
Team OYO
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    Customer satisfaction rating
    86%
    Complaints
    1607
    Pending
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    Resolved
    1349
    phone
    +91 93 1393 1393
    location
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    OYO Rooms - rating issue