[Resolved]  Oyo Rooms — refund amount not been received yet

Address:

Hyderabad, Andhra Pradesh

I have booked oyo rooms in 1 september 2019 through oyo app for 20 nights for the amount of rs.8616. My check in date was 10th september and check out date was 30th september of 2019. I cancelled the booking on 10 september 2019 as because i couldn't find out the hotel location. I call them for refund and they said that they have initiated the refund amount on 15th september and the refund amount will be credited within 7 to 14 working days. Now it is about to be a month, no refund amount has been credited. I called them more than twice but they give me a excuse that they have initiated the amount and will be credited soon and if not yet credited asked me to contact my bank customer care and i called my bank customer care, they said that issue is from oyo side not their as because the amount is to be credited by oyo. So i am tired of requesting so many times for the issue to resolve. I am requesting you to please refund my amount as soon as possible. My booking id is wtoe7026.