[Resolved]  Oyo Rooms — refund and tax invoice not received.

Address:

Yogendra Kumar Tyagi 350 A/6, Srinagar,Ranibagh,Delhi-110034,, New Delhi, Delhi, 110034

My name is Yogendra Kumar Tyagi and my package IDs are TH-PLAA4367 & TH-HRLD5959. I booked a package to Andman(Port Blair) on October 10, 2019 from 26.12.2019 to 01.01.2020 by paying initial amount of Rs.42500.00 & Rs.7500.00 on October 24.11.2019 respectively.
I again approached to OYO Total Holidays on November 24, 2019 through email as well as telephonically and requested to cancel air ticket and another booking for Mr.Nischal Tyagi ex.Delhi to Port Blair of dt.26.12.2019 as due to his exam on 26.12.2019, he will not accompany us. So, I make a request OYO Total Holidays to cancel is air ticket and other bookings in the name of Mr.Nischal Tyagi and book a separate air ticket ex.Delhi to Port Blair on date 27.12.2019 with another logistics booking so that he may join us on 27.12.2019. Consequently, OYO Total Holidays booked another package ID TH-HRLD5959 with initial booking amount of Rs.7500 on 24.11.2019. On November 29, 2019, I again contacted OYO telephonically and emailed to cancel air ticket of Mr.Nischal Tyagi . Sh.Rajesh Kumar from OYO, assured me that Nischal’s Air Ticket will be cancelled. Only cancellation ticket charges Rs.3000.00 will be deducted and rest amount will be refunded. But OYO Total Holidays did not cancel any booking of Mr.Nischal Tyagi from package ID TH-PLAA4367 even I again requested to OYO Total Holidays through email to cancel the same but nothing is done. The Most annoying thing was that no one answered the calls. I and my son had to keep calling many days for one answer. I received mail from OYO Total Holidays on 19.12.2019 for making balance payment of both packages. Accordingly, I made full payment (Rs.170000 for Package ID TH-PLAA4367 and Rs.23500 for Package ID TH-HRLD5959) on 23.12.2019. I sent mail to send air tickets and details of resource person available at Port Blair repeatedly to all email addresses available on site & received on OYO documents. But nothing is answered. I, with my family spent every day in tension and stress worrying about the holiday tour.
On 25.12.2019, I received final confirmation through email for the Package ID TH-PLAA4367 but no other details of air tickets and resource person was sent. I try to contact by all means but no response from OYO.
By short cut methods & information received from Indigo Airlines, online boarding passes were printed. At.06:02 pm on 25.12.2019, I received a massage from Team OYO on my mobile number in which driver’s details for my upcoming trip: Name: DEBASHISH Mobile no: [protected] / [protected] were mentioned. I felt very relaxed.
We arrived Port Blair 06:55 am on 26.12.2019. I called on above given numbers. Mobile number [protected] was wrong and [protected] did not respond initially. I called repeatedly, than he responded after 45 minutes and told me that OYO is not given money. I will not come. I further requested than he told, if you will pay money than I will give you service. I asked him, how much money, I have to pay to start package. He told that Rs.70, 000.00 pay me, I will start your all services including hotel, vehicle etc.. I told him that Rs.70, 000 is not available with me. Than he refused to give me any service. I also enquired Hotel (SL International) that any room is book in my name. Hotel reception also told in same manner that OYO did not pay money. No room is booked in your name.
Finally, I approached local tour agency and booked hotel rooms and ferry tickets from Port Blair to Havlock, havlock to Neil island and Neil Island to Port Blair on 26.12.2019 from my pocket and I visited Port Blair with my family.
In the evening of 26.12.2019, Mr.Debashish called & reached my hotel and discussed his problems faced due to non-payment from OYO. He arrange telephonic discussion with his seniors regarding payment. His seniors told me that if you are paying money for your trip and booking all things yourself. You give me Rs.38, 500 for 27.12.2019 to 31.12.2019. I will arrange all booking as per your package for remaining periods. I requested her that Rs.38, 500 is not available with me physically. I may pay you in installments on daily basis either credit card or hard cash. In Andman online transaction is not successful, you have to pay hard cash. At 08:30 pm after long discussion, Local tour coordinator of OYO agreed to give further service from next day. From next day, i.e. 27.12.2019 proper service was given.
After completion my tour, I requested to OYO (Mr.Shishir mob.number [protected]) to provide me tax invoices of air tickets. Hotels, taxies etc for further submission to my office to claim LTC. Mr.Shishir told me to mail your requirement to packages.[protected]@oyorooms.com. Accordingly, I mailed my requirements on above mail. But I received failure notice from google. I again try to contact but mobile was switched off. Next day i.e. on 07.01.2019, I again called on mobile and requested to Mr.Shishir to provide tax invoices for Air tickets, Hotels, Ferries, taxies etc. But he only mailed me receipt of total amount against each packages which have no use for me and he refused to give anything in this regard.
I required following things from OYO:
1. Tax Invoices for air tickets. Hotels, taxies.
2. Refund of amount Rs.42114.00 (Cancellation of Nischal Air Ticket Rs.15000 after deduction cancellation charges +Rs.1466 Nischal’s ferry charges from Port Blair to Havlock + Hotel Charges of two rooms for one day Rs.9000 + Ferries charges Rs.16648 which I paid + Rs.2500 (Taxi charges for one day, I paid)

Yogendra Kumar Tyagi
[protected]
[protected]
[protected]
[protected]
[protected]@gmail.com
Package ID TH-PLAA4367 & TH-HRLD5959