[Resolved] Oyo Rooms — refund assured by executive and not provided

Aftab_7890

from Mumbai, Maharashtra

Address:	400093
Website:	oyorooms.com

This is regarding my booking ltcj4620, they provided my uncleaned rooms and after allocation of the third room, the electricity went away for more than 3-4 hours, i had the conversation with more than 5 executives from oyo and the last person assured me the full refund on the same day of check in (I got a mail for the assurity also) but no refund provided, now the case is taken as a cashback issue (But no such is claimed by me, as they are trying to divert the case)
Please see to the matter as i have the mail copy also. They didn't shifted me to other hotel neither provided the refund.

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Dec 4, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Oct 23, 2018

OYO Rooms Customer Care's response Dear Guest, We believe our concern team contacted and communicated the needful. Also, would like to inform you that your refund has been initiated from our end. If, you need any further assistance please let us know.

Regards
Team OYO