Oyo Rooms — refund cheating

Hi team,

I have booked two rooms in oyo rooms via app on on 20th january and paid the total amount of rs 1909 after discount on the app.

Post payment, when i reached to property dealer via phone, shared by oyo on app, the property dealer refused to accept the amount via online. And asked me to pay in cash during check in.

I reached to the oyo team on mobile no "[protected]". For the same as i had already made the payment online. I had a called with "kushagra singh"guest experience manager of oyo.

On discussion over call, he first told that he will find another property near by the same area and will book the rooms in that without any extra pay. I was comfortable on that, but after his search, he unable to find any near by property. So he called me back and asked to check in same hotel and pay the amount cash and share the bill over mail. Post that the same amount will be refunded by oyo team.

I also asked that what if they ask more amount on cash, than what i paid online (Rs1909). They told on call that they will refund same the amount, which will be paid on cash. I had doubt on that, so i asked mail for same, before cash payment, and i received mail confirmation (Attached).

I paid cash of 2280 to the same property dealer (Bill attached), but now, oyo team is not refunding the amount 2280, as agreed, but only paying rs 1909, which i paid online.

I had multiple call with team post that, and also had discussion over call (Please check recording with the oyo team for all conversation), but every time, a new person will be on call, and they are just rotating me. And trying to find all possible way to cheat me.

When i again called and discussed on 28th january, and shared the mail, which they agreed, post that, they agreed to pay extra rs 371. Again on same call, i asked to credit on the same account from which i made online payment. They also agreed on that on call and sent mail for same.

But now, they are trying to cheat me, by crediting amount in app wallet. Which was not agreed at all.

They are trying to find every possible way to frustrate and cheat customer.

I am very disappointed, with they way, how such a reputed company cheat costume.
I am mentally harassed now. Please look on this.

Details of hotels and booking are mentioned below. And also mails and proofs are attached.

Booking id:- nfhx6325.
Hotel name:- oyo 43863 hotel shyam vatika residency
Check in:- 20th jan 2020
Check out 21ist jan 2020
No of rooms:-2
Address:- singhana chirawa road, juunjhunu.