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[Resolved]  Oyo Rooms — Refund delay

I have booked an Oyo from 22nd July to 27th July. Booking id being HJ4I3688, the total amount was paid in two parts. Total was 8403.
On the day of check i got a call from Oyo that the hotel is over booked and they have shifted me to a different cheap hotel which was also over booked so I canceled the booking and was told I will be getting my refund in 3 to 4 days. Which did not happend.
Then I have been calling customer care and either they keep my call on hold and cut it or they just keep transferring call, no proper answer is given.
Please help me out in this matter. And I want my refund in my account directly and NOT AS Oyo money.
Thank you
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Aug 5, 2022
Complaint marked as Resolved 
The money was well refunded in 7 days, thank you oyo
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Comments

Hi, we are really unhappy to hear this. This is certainly not the kind of experience we want our guests to have with us. We have raised your concern with our team and they will assist you soon.~Team OYO
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