[Resolved] Oyo Rooms — refund for deposit amount have unnecessary deductions not mentioned in agreement

Nikhilchopra1991

Address:

Oyo Life PG, Sector 18, Opposite Orient Craft, Sarhaul, Gurgaon, 122015

I have booked a room with oyo life from 2nd jan, 2020 to 31st jan, 2020. I have paid a deposit amount for rs. 5199 equivalent to one month rent. I was supposed to receive the deposit amount as refund within 10-15 days after i leave the property. But when i get the refund i got unnecessary deduction where in common area charges, which are clearly mentioned in legal rent agreement i have with me, it would be maximum rs. 230 per month. But when i receive the refund, i got a deduction of rs. 599 which is extremely looting of customers by oyo. I have raised my concern multiple times to oyo executives through mail and call, but they are not responding to my concerns. My booking id is : 88397. Please help me to get my refund back.

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Apr 6, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2020

OYO Rooms Customer Care's response Hi, we regret to learn about the dismaying experience. Our concerned team has been notified about this and will get back to you at the earliest.

Regards,
Team OYO

Verified Support

Apr 06, 2020

OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. ~Joy