OYO Rooms — refund for room which they never gave me

 
1 Review
India
 JAPESH SINGH THIND on Aug 16, 2019
I booked two rooms using oyo app. I paid the whole money in advance. When we went for the check-in we refused check-in as the hotel was already full. When we called oyo they were all negligent dindt gave another room also. So we had to book another rooms at 4 times the price. Since we were promised the rooms they are responsible for the extra money we had to give. I asked them to refund me 1600 i paid for the room also the extra i had to pay which was 4000 for the rooms. Its been a month and i haven recied the refund which i payed. Now when i call they are saying i had checkedout of the rooms. I hope something is done so that they dont use their power to loot the customers. This is highly unacceptable.

refund for room which they never gave me

Complaint Status


[Aug 18, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Aug 23, 2019
We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.
Verified Support
OYO Rooms Customer Care's response, Aug 26, 2019
Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. ~Joy
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    OYO Rooms - refund for room which they never gave me