[Resolved]  Oyo Rooms — refund for rooms without toilet

I booked two rooms for four people in akansha Anand in mussorie from 14.6.19to 16.6.19, booking Id -(SAHG3041) In hotel, rooms were connected. One room was not having toilet and TV as mentioned in oyo site. Even parking facility was not given . As I booked two separate rooms and we need privacy we need separate toilets and TV. I requested your representatives to give rooms in other hotel. So she cancelled my booking for this hotel and asked me to shift in hotel Plazzo. After reaching Plazzo I was told booking was from 16.6.19 to 17.6.19. but these were not my booking dates. After that I roamed for 3 to 4 hours to get another hotel . I spent my money in another hotel as well. So I want the refund for the payment I made that is of, ₹4799 plus harassment charges . I was with my family and one of person was cancer patient as well. I was harassed and tortured as your representative mislead us . She cancelled my booking from this hotel and shifted me and booked in hotel plazzo. In hotel plazzo they denied my stay saying that dates are not matching. I want my refund .otherwise I will raise my issue in consumer court and file an RTI against OYO. Looking forward for your instant refund.