[Resolved]  Oyo Rooms — Refund issue ticket id -[protected] .

Address:

SPOT ON 36583 Hotel Srinivasa Residency Opp govt Medical College, Old Alipiri Road, Tirupati.

Hi Team,
I've booked a hotel through Oyo online services for dated[protected]-2020, as I've asked for a late 2hrs late checkout than the standard checkout time of 11 Am on my checkout date[protected]. as the hotel management asked to pay Rs 300/- extra fro the 2hrs(1 pm) of late checkout, when they have asked to pay the extra amount I've immediately called the OYO helpdesk and explained the issue and when oyo representative spoke to the hotel guy in the hotel reception he said no rooms available at that time to oyo representative, but the same hotel guy is ready to provide /let stay in the room that I've checked in when I give that extra amount.

I discussed the same point that how could be it's possible that

1.they'll le me in the room for the next two hours if I pay the extra amount,
2.If denied paying the amount and I asked about oyo policy of getting complimentary next 2hrs they are saying that rooms are not available.
3.finally the as per Oyo representative suggestion I've and raised a refund over the ticket id -[protected] .

But I couldn't hear back from oyo team over the call or to the mail that I've responded.

Regards,
Hari