[Resolved]  Oyo Rooms — refund not applicable

Address:

Dehradun, Uttarakhand

Booking id whet5708
Booked by vandana pandya on sat, 05 jan 2019 at 12:27 pm ist
Oyo 9094 the shivaay
Booked from: february 21, 2019 - february 23, 2019
Booking amount: rs3057

I want to cancel the booking but the refundable amount is rs 0.
I talked to the customer representative and they mentioned that i must have received an email with cancellation details but no email was received.
I only received a message with booking details.

Now, they say that no amount will be refunded as i'm cancelling before 7 days of my stay.

If this was mentioned to me before, i would have cancelled my booking long back but because of a fault in their system it costed me rs3057.

I would like to receive my money back as this is a mistake from their end. They should have sent an email or atleast should have clarified this in the text message that the sent to us.

I would like to receive my money back at any cost.