[Resolved]  Oyo Rooms — refund not get yet

Address:

Raigad, Maharashtra, 410206

I have booked OYO Hotel via OYO website on April 27, 4:03 pm. OYO booking number is HKMQ3298 in the name Akhila Ganapathy. Check in date was supposed to be may 15.
But when we reached the hotel on 15th of may, the hotel receptionist informed us that we are not allowed to stay there because they have stopped accepting any booking from OYO for last one month.
Then we called OYO customer care and told them the problem we faced, OYO arranged another hotel OYO 12017 Sai Swastick. They told us to pay in the current hotel, and amount we have already paid at the time of booking will be refunded in our a/c within 7 to 14 working days.

But till date the amount has not been refunded. When I called the OYO customer care they told me that they are not having the a/c details. They were supposed to send a link in my email so that I can fill my a/c details for refund. I have been calling them for the last 6 days, they are repeating the same, but i have never received any mail for the link.

Now, whenever I call the OYO customer care, after attending my call they keep it on hold and after 20 to 25 minutes they are disconnecting the call.

And on 1st of June I complaint on Consumer Complaints website, after that OYO teams had sent the link to fill the account details. After submitting the account details, on 4th of June I got a mail from OYO teams that the refund corresponding to the Booking id HKMQ3298 had failed due to incorrect bank details. Along with that there was another link to fill the account details. But when I click on that link it shows “your account details is already present with us”. I have already submitted my bank details which are correct as per my records. Again I have tried to contact OYO teams, but my call are getting disconnected.

Please do the needful.