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[Resolved]  Oyo Rooms — refund not given- aol 2314

I made a booking with id - aorl2314 on 11 september. On the same day i had to cancel the booking. I was assured that i will be getting the refund within 7-14 working days.
It has been 57 days but still no money has been refunded. I have provided oyo with everything they want, still it has not helped me.

The bank is not able to trace the refund.
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Jan 4, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Nov 21, 2019
Updated by Divyang Thakkar It has been 14 days since my complaint has been notified.
I also received a mail from OYO stating that refund has been initiated but still no money has come to my debit card.

I have mailed Gunjan Goyal but she has not replied.

I also want to complain about OYO Guest Managers. They confirmed that refund was initiated since 3 Months but Gunjan Goyal on 11 November stated that after my complaint on social media they have initiated the refund.

I am highly dissappointed with the way the OYO Rooms is treating customers.
Manu Chopra, Smity, Satyendra, Vishal, Anuj, Surbhi, Ayushi Jain and many more stated that refund was initiated but from Gunjan I come to know that from past 3 months no action had been taken for my complains.
Verified Support
Dec 03, 2019
OYO Rooms Customer Care's response Hi Guest,

As we have checked the needful has been done at our end. Requesting you to please check the source of payment. Kindly let us know in case of further assistance.

Regards,
Team OYO
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It has been 70 days but still the refund has not been cleared from OYO Rooms.
My booking Id- AORL2314. I am highly disappointed with the service offered to the customers.
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