[Resolved] Oyo Rooms — refund not initiated by oyorooms

[Resolved] Oyo Rooms — refund not initiated by oyorooms

J Jigarc8 from Mumbai, Maharashtra

I wanted my booking dates from 13th-14th december 2018 instead of 20th-21st december my booking id mydi1647. I was told by oyo assistant that she is canceling from their side and said that she made another booking with id mwgi2315. She said that mail/message will come regarding refund but i didnt received any message regarding the refund.. I didn't made cancelation please give me an assurance of refund Was this information helpful? No (0) Yes (0)
Jan 14, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Dec 10, 2018 OYO Rooms Customer Care's response Dear Guest, We really apologize for the inconvenience occurred. Our relevant team will get in touch and assist you shortly. Regards Team OYO Verified Support Dec 12, 2018 OYO Rooms Customer Care's response Hi, We tried reaching out to you but the attempt was unsuccessful therefore we have sent you the needful over mail. We again apologise for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. Regards Team OYO
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