[Resolved] Oyo Rooms — refund not initiated

sarthakomer

from Zamania, Uttar Pradesh

Address:	Kanpur, Uttar Pradesh, 208001
Website:	OYO

We had booked OYO 8985 Summer King in Nainital for 11 to 14 August 17 . But due to pathetic rooms and poor service by both OYO and Hotel staff we had to cancel for 12 & 13. They assured us that we will get the refund of remaining 9958 Rs. within 5-7 working days . Now its been more then 20 days and there is no refund from their side. The Booking ID isJCER9187. Pathetic service by OYO. Never gonna suggest it to anyone.

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Oct 5, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2017

OYO Rooms Customer Care's response Hi Sartha,
We've checked this. The refund has been initiated from our end. It takes 7-14 working days for a refund to reflect in the source account. We would appreciate your patience and understanding here.

Regards
Team OYO

Sep 02, 2017

Updated by sarthakomer And according to you when will these 14 days occur??

Verified Support

Sep 04, 2017

OYO Rooms Customer Care's response Sartha, the refund has been successfully processed from our end. We have shared the Refund ID with you via mail. Please get in touch with your bank if you haven't received it yet.