[Resolved]  Oyo Rooms — Refund not initiated its completely fraud

Hi Team,

I booked room in goa with Booking ID RBAJ8235, When I checked in, they asked extra money. So I called customer care, they transferred us to different property, after paying some amount with new Booking ID YGC51725

I reached second property, original payment of 906 rs was reflecting to new booking ID YGC51725. So I have paid in cash.

But customer care people said it will be refunded after I checked out of room. After check out customer care people send a mail as below.

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On Tuesday, 28 February, 2023 at 10:34:43 am IST, wrote:

Hey there!
We have some good news and some great news.
Good news- We've resolved your concern regarding Payment/Refund status issue: Status of Refund.

Customers are at the ❤️ of everything we do and as per our telephonic conversation, your refund of INR.906/-has already been initiated on 28/02/2023 and it will be credited to the same source of payment within 7 to 14 Working days.

Lastly, we have a (ok, 2) teeny tiny favour to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think. And we’d be absolutely thrilled if you
could share a few cool words on our page
Image Check https://www.facebook.com/oyorooms/reviews/
Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app.
We look forward to welcoming you to our comfy, sanitized abode soon 🤗🏨.
Give us a follow and we promise to bring a smile to your day:
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Stay peachy, stay safe!

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But its not created after 25 days also. If I call customer care[protected], they are not responsible for refund and they will transfer the call to service. But there is not service team I guess, IVR response will repeatedly ask for press 1 and 2, and its end less . call will connect to no one.

Its totally fraud and no one takes responsibility to refund