[Resolved] Oyo Rooms — refund not initiated yet | |||||
I booked a hotel on 5th aug for stay from 6th aug to 9th aug. Got a message from oyo stating that the hotel is overbooked and asked me to select anew hotel form the url in message. The url contains only one option which is far from my work location. So i asked for a refund in their in app support. Each time the issue has to be started from first. They are just listen and say they escalated the issue and leave the conversation. No refund initiated yet. One of them said i don't have a proper id so they can't let me check in and terminated the conversation. I have my entire certificates with all the government i have including aadhar driving licence and passport. And i didn't reach the hotel yet. I have screenshots of the conversation. The message i got for over booking is as follows. (1/3) hi gangadhar, due to unavoidable circumstances, we need to change* your booking dgrj3920 from oyo 23124 suprabha to another hotel. Click on link (2/3) https://www.oyorooms.com/upgrade-booking/94280235?utm_source=overbooking to select your new hotel. We are sorry for the inconvenience caused. Thanks (3/3) for choosing oyo. *t&c apply Was this information helpful? | |||||
Aug 20, 2019 Complaint marked as Resolved SWATHI _455345 _TM resolved issue swiftly. OYO Rooms customer support has been notified about the posted complaint. Verified Support Aug 25, 2019 OYO Rooms Customer Care's response Hello Guest, We never want any dissatisfactory experience for any of our guest and are getting this checked for you. Regards, Team OYO | |||||
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