[Resolved]  Oyo Rooms — refund not initiated yet

Address:Oravel Stays Private Ltd., Unit-325, B-2 Tower, Spaze I-Tech Park, Sohna Road, Sector-49, Gurgaon-122002, Haryana
Website:Oyorooms.com

I booked a hotel on 5th aug for stay from 6th aug to 9th aug. Got a message from oyo stating that the hotel is overbooked and asked me to select anew hotel form the url in message. The url contains only one option which is far from my work location. So i asked for a refund in their in app support. Each time the issue has to be started from first. They are just listen and say they escalated the issue and leave the conversation. No refund initiated yet. One of them said i don't have a proper id so they can't let me check in and terminated the conversation. I have my entire certificates with all the government i have including aadhar driving licence and passport. And i didn't reach the hotel yet. I have screenshots of the conversation. The message i got for over booking is as follows.

(1/3) hi gangadhar, due to unavoidable circumstances, we need to change* your booking dgrj3920 from oyo 23124 suprabha to another hotel. Click on link
(2/3) https://www.oyorooms.com/upgrade-booking/94280235?utm_source=overbooking to select your new hotel. We are sorry for the inconvenience caused.
Thanks
(3/3) for choosing oyo.
*t&c apply
+4 photos
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Aug 20, 2019
Complaint marked as Resolved 
SWATHI _455345 _TM resolved issue swiftly.
OYO Rooms customer support has been notified about the posted complaint.
Aug 06, 2019
Updated by gangadhar korrapati
*I have my entire certificates with all the government ID including Aadhar, driving licence and passport.
Aug 20, 2019
Updated by gangadhar korrapati
I canceled the booking for a loss of 900 and got accommodation at another hotel. Refund amount is not credited in my account yet.

Booking ID: DGRJ3920
Check-In - 6th Aug'19
Check-Out - 9th Aug'19
Booking Status - Cancelled


Since your reservation was already confirmed, you’ll be charged a small amount, as we incur costs from the moment you make your booking.


Cancellation Charges: Rs. 907


Refund Amount: Rs. 1476

This amount will be refunded within 7-14 working days.

more than 14 days are over where is my refund.
Aug 20, 2019
Updated by gangadhar korrapati
called oyo customer care SWATHI _455345 _TM resolved the issue swiftly.
Verified Support
Aug 25, 2019
OYO Rooms Customer Care's response
Hello Guest,

We never want any dissatisfactory experience for any of our guest and are getting this checked for you.

Regards,
Team OYO
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