[Resolved] Oyo Rooms — refund not processed for dqvl8129

smad

from Delhi, Delhi

Address:	New Delhi, Delhi, 110018
Website:	OYO

Hi,

I have called customer service number of times to get a solution and it seems no one is there to help.

Background: i did 2 bookings on may 21 for hotel sunny cot in mussorie on same credit card with different ids and on 28 may i notified that my booking has been changed to hotel amar and because of this reason i cancelled both the bookings.

I have received the refund on booking id: urvz4928 for rs 14096/-

I am yet to receive refund for my booking id: dqvl8129. It is ore than 11 days that i have cancelled my booking and refund is due for rs 14096/-

Kindly let me know why my card is not being refunded.

Regards,
Sumit

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Jul 11, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2018

OYO Rooms Customer Care's response Hi Sumit,

We apologize for the trouble caused. We're getting this checked for you and will update you soon. We appreciate your patience in this regards

Regards
Team OYO

Verified Support

Jun 10, 2018

OYO Rooms Customer Care's response Hi Sumit,

We tried to get in touch with you but couldn't get through. We've sent you a mail on your registered Email ID with all the relevant details. Do let us know for further assistance.

Regards
Team OYO