[Resolved]  Oyo Rooms — refund not received for booking id xatc6159

This is of the many times i am making complaint again. My booking id is xatc6159, i made a payment of rs. 4844 (By two transaction rs 4594 and rs 250) against it on 10/07/2019, but the hotel manager of oyo 7741 hotel hamza international denied our check in on 24 july at 5 p. M. The manager said they had no room for us. Some room have electric wiring problem (Short circuit).
Then i call oyo help line said everything. He also talks with hotel manager. After that he (Oyo) told me that “you will get refund full paid amount within 7-14 day”. I had received conformation emails regarding refund of full paid amount, but actually i haven't received any amount in my bank account.
Bank has no info about incoming transaction and asked me to check with oyo.

I have earlier also done many complaints against this issue, but every time i just get an email saying
“we have initiated the full amount refund from our end. It may take 7-14 working days to reflect in the source account.” honestly this is not a responsible answer, it’s been more than a month now and i still haven't got my refund in my account. If the refund have been done from your side, please tell me to which gateway or bank account has the refund been done and the arn number, date, transaction amount.

Also, please find attached snapshots of booking payment details, emails and my recent bank account statement. Hoping to get a sincere reply this time.