Oyo Rooms — Refund not received for the additional payment on the booking ID - QQDV2092 at the OYO Townhouse 429, South City 2, Sec-49,Gurgaon

Address:

Oyo Townhouse 429, South City 2, Sector 49, Gurgaon

Hi,

I have stayed at the Oyo Townhouse 429, South City 2, Sector 49, Gurgaon from 28-June-2022 to 1-July-2022. I booked the room through Oyo app after applying the coupons and paid 1368/- for 3 days in advance. When I reached at the hotel, they refused to give me check-in as the price was low according to them. So I called the oyo customer care and they told me to pay the additional amount of 2141/- (as per the hotel) to the hotel and the same amount will be refunded after I will check-out showing proper GST bill for the same amount. So I paid the additional amount demanded by hotel and checked-in. When I checked-out after 3 days of stay, hotel gave me the proper GST bill. When I contacted again to oyo for the refund, they told me that I will receive the refund within few days.
Now it has been over 6 MONTHS. I still haven’t received my money yet.
I have contacted oyo customer care multiple times and they just say “we cannot do anything in this matter”.

I am stuck in between, neither hotel nor Oyo is helping for the refund of my payment.

Booking ID : QQDV2092
Booking Dates: 28/06/2022 - 01/07/2022 (3 nights)
Extra amount : 2141/-

Please help me out immediately.