[Resolved] Oyo Rooms — refund not received if I paid before check in. | |
I book one day before. And made payment via icici debit card, because it was written i will get 40% off. I have not received any 40% discount. Secondly. I cancelled my booking 2 hours before checkin. I was hoping for refund. But customer support says its not possible if you cancel before 24 hours. If i would not have made any payment, in that case they can cancel any time. But mistake i made by paying them before checkin. It clearly shows never to pay before checkin. If they somehow gets your money. They are not going to return. Stupid cancellation policy. I thought paying before checkin will have some benefits. But the way oyo Was this information helpful? | |
Mar 4, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jan 28, 2019 OYO Rooms Customer Care's response Hi Guest, We are intensely sorry for your unpleasant experience. Please refer to the link here : https://www.oyorooms.com/guest-policy For ICICI offer, did you apply the code manually in the Promo Codes section while booking? Regards, Team OYO | |
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