Oyo Rooms — Refund not received in maximum allotted time

On 11th July, 2022 I booked an Oyo room for the dates 20 July-25th July and made a payment of 1, 608r.s which I made through my Paytm UPI, the amount was debited and room booked but due to some unfortunate event I had to cancel the booking and I cancelled it on 13th July, 2022 at 5 PM which according to OYO is the maximum allotted refund period incase of cancellation, and I was told my money will be refunded back to me, after checking the app I was showed my refund is being initiated until now (date: 1 Aug, 2022)and I haven't received any refund in my bank from Oyo, I made multiple tickets regarding this glitch but no response was availed from Oyo's part.

So please look into the matter and kindly revert the money back as soon as possible.

Booking ID: UA4E8403
Hotel booked: Townhouse 749 the upper room, Pune
Amount paid: INR 1608
Mode of Payment: Paytm UPI
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OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 03, 2022
OYO Rooms Customer Care's response
Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. ~Team OYO
Aug 04, 2022
Updated by Prathmeshz02
After this complaint, Oyo contacted me and assured me of the refund but asked me to wait for about 10 days to process the refund. Now it's been 2 days and the refund has not yet been processed for me. I will wait for 10 days. If the refund is not processed for me, I will have to raise another complaint.
Aug 12, 2022
Updated by Prathmeshz02
To date, my refund has not been credited to my account.
Date: 12 aug 2022
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